Let me try to add a few: STEP 1: Hard Line Management Make it crystal clear: customer experience comes first. ALWAYS. Personal drama doesn’t belong in the workflow. → One-strike policy: if internal conflict spills into a customer touchpoint, you’re OUT. No debates. No second chances. STEP 2 (if possible): Shield the Front Lines When tensions spike, immediately rotate conflicted team members away from customer-facing roles. Internal issues stay internal. → "Quarantine the drama", protect the experience, and resolve OFFSTAGE. STEP 3: Assign conflicting team members to co-handle DIFFICULT customers. Let them bond over chaos. Pressure > forced trust. BONUS: RECORD conflicts, then play them back. → Ask: “Would YOU buy from this team?”

I’d start by speaking to each team member privately to understand their side of the issue. Then, I’d bring them together to talk it through and find a way forward, focusing on solutions and mutual respect. I’d remind them that while disagreements happen, they can’t affect how we treat customers. A united front is key to great service.

Ah, the good ol’ team drama. Spicy enough for a reality show, but not exactly great for your customers. When the vibes are off behind the scenes, trust me, clients can feel it. So deal with the tension early. Sit everyone down, clear the air, and make it clear we’re a team, not a telenovela. Next, train your folks like emotional ninjas. Run through mock client meltdowns. Teach them to breathe, smile, and deliver even if there’s a storm brewing in the break room. And most importantly, make sure everyone knows the deal: clients come first. Every time. No matter what. Because at the end of the day, customers don’t need to know who’s beefing. They just need great service.

I’d address the conflict privately, encourage open communication, and remind the team to stay professional during customer interactions. Keeping the focus on teamwork and the customer helps maintain service quality.

Para mantener la calidad del servicio a pesar de conflictos interpersonales en el equipo, es clave aplicar estrategias de gestión efectiva: ✅ Fomentar la comunicación abierta → Crear espacios donde los empleados puedan expresar preocupaciones y resolver diferencias. ✅ Capacitación en resolución de conflictos → Entrenar al equipo en técnicas de negociación y escucha activa. ✅ Definir protocolos claros → Establecer normas de interacción para evitar que los conflictos afecten la atención al cliente. ✅ Promover la empatía y el trabajo en equipo → Incentivar una cultura de colaboración y respeto mutuo. ✅ Supervisión y seguimiento → Evaluar el impacto de los conflictos en el desempeño y aplicar ajustes según sea necesario.