Plan projects with realistic estimates. ... Use a resource calendar to monitor availability and capacity. ... Communicate with other project managers and team members. ... Add buffers when planning timelines. ... Involve others in decision-making. ... Make changes to the schedule. ... Have extra help ready.

Front desk should be easy to schedule as the accomodation bookings are usually done with solid advance. However, every department in a hospitality is always affected by staff calling off sick so this cannot be predicted. Easiest way to tackle this is to have a list of few casual employees. Local kids, once they are trained,💸on🫲 will be attractive enough to get them in on a short notice every now and then. This is cheaper than throwing discounts and vouchers at customers and it doesn't affect reputation in any way. No need to apologise either! You never know, few years down the line and one of those kids might fell in love with the trade. Bureaucracy of management in hospitality will have a lot against this so it is up to decision maker

To address the scheduling issue at the front desk, first, I would ensure clear communication with both guests and staff to manage expectations. Offer alternative solutions, such as adjustments or compensation, where applicable. Then, review and improve the scheduling process to prevent similar issues in the future. By proactively addressing concerns, we can turn a negative experience into a chance for enhanced service and trust.

First line itself is wrong. We schedule according to the requirement of guest and not the other way. We need to remember we are all their to serve the Poor Guy(Guest) and any working schedule which compromise the guest satisfaction is poorly planned and clashes with the basic management practice. We must plan/ schedule all operational working toward single goal of Customer satisfaction. This alone delivers efficiency, proficiency and profitability to the organization we work for.

Leía hace poco, que Planificar es importante, pero lo más importante de planificar es tener un plan B, por si el plan inicial falla... una forma diferente de plantear el ciclo administrativo PHVA, y efectivamente debemos Verificar para poder identificar cualquier desviación en el proceso. La Recepción es la puerta de entrada, el primer Impacto, y la primer Impresión es vital, la flexibilidad ayuda, pero se debe ser más contundente, la capacidad o habilidad de la persona en Recepción de dar Solución a cualquier inquietud de los huéspedes es vital, como lo es su amabilidad y cordialidad en el relacionamiento, y si bien esto debe ser una característica de todos los que trabajamos en Servicio al Cliente, repito la Primera Impresión es clave...