How do you measure the gap between current and desired process performance?

1 Define the process

The first step is to define the process that you want to improve. You need to have a clear and specific scope of what the process entails, who is involved, what are the inputs and outputs, and what are the goals and objectives. You can use tools such as flowcharts, diagrams, or maps to document the process and make it easier to understand and communicate.

2 Measure the current performance

The next step is to measure the current performance of the process. You need to collect data and metrics that can indicate how well the process is performing in terms of quality, efficiency, effectiveness, customer satisfaction, and other relevant criteria. You can use methods such as surveys, interviews, observations, or audits to gather the information and analyze it.

3 Identify the desired performance

The third step is to identify the desired or ideal performance of the process. You need to define the standards and expectations that you want the process to meet or exceed, and how they align with your strategic goals and vision. You can use tools such as benchmarks, best practices, or customer feedback to determine the desired performance and compare it with the current performance.

4 Analyze the gaps

The fourth step is to analyze the gaps between the current and desired performance of the process. You need to identify the root causes and factors that contribute to the gaps, and how they affect the process outcomes and outputs. You can use tools such as fishbone diagrams, SWOT analysis, or gap analysis matrix to organize and prioritize the gaps and their impacts.

5 Develop improvement actions

The fifth step is to develop improvement actions that can address the gaps and enhance the process performance. You need to brainstorm and evaluate possible solutions that can eliminate or reduce the root causes and factors of the gaps, and that can align with your resources and capabilities. You can use tools such as SMART goals, action plans, or PDCA cycles to plan and implement the improvement actions.

6 Monitor and evaluate the results

The final step is to monitor and evaluate the results of the improvement actions. You need to measure and track the progress and outcomes of the actions, and compare them with the desired performance and goals. You can use tools such as dashboards, reports, or feedback loops to monitor and evaluate the results and make adjustments if needed.