The distinction between leaders in the pre-contemplation versus contemplation stages of hashtag#green transformation is a crucial one to understand. In the pre-contemplation stage, leaders may be largely unaware of the need for environmental sustainability or resistant to the idea of implementing significant changes within their organizations. These leaders have not yet begun to seriously consider the benefits and challenges of transitioning to more eco-friendly practices. They may view green initiatives as burdens that will disrupt the status quo. Conversely, leaders in the contemplation stage have recognized the importance of sustainability and are actively weighing the pros and cons of adopting greener policies and technologies.

I always give urgency and impact priority for escalations. As such, cases that directly affect critical operations or high-priority clients are the first to be addressed. I then assess the time it would take to resolve those cases-urgent ones with obvious solutions take immediate precedence. In this regard, I also consider the available resources and any deadlines and external dependencies that may exist. And I keep the lines of communication open such that everyone understands the priorities we seek to address.

When managing multiple urgent cases, we should assess impact and urgency, prioritize based on the stakes, and keep everyone informed on timelines. Clear communication is key.

A 1ª etapa de análise do escalonamento é questionar o prazo. Se for para uma atividade que há um tempo maior de conclusão pode deixá-la como secundária. Contudo se este tempo finda de forma emergente a atividade precisará ser priorizada. A 2ª etapa é verificar as demais áreas envolvidas. Ao não resolver isso o problema irá se estender a mais alguém ou algo ? Se sim, vamos priorizar essa solução como forma de mitigar os danos para outros personagens; evitando o efeito cascata. Em 3º lugar verificar o perfil do cliente/fornecedor; se foi difícil de prospectá-lo, é de uma carteira estratégica, foi contratado de maneira emergencial, então trata-se de um personagem especial e que precisa ser tratado da mesma forma.

Prioritize escalations based on urgency, impact, and alignment with business objectives. Address high-severity cases affecting core operations or customer experience first. Assess resource availability and severity, ensuring critical issues are resolved before less impactful ones for efficient case management.