You're facing app crashes on iOS and Android devices. How do you troubleshoot them simultaneously?
When your app starts crashing on both iOS and Android, it's crucial to address the issues systematically. Here's how to troubleshoot effectively:
- Check for common denominators like recent updates or shared services that might be causing the crashes.
- Use log files and crash reports to pinpoint the problems, looking for patterns that affect both platforms.
- Test rigorously on various devices and OS versions to ensure fixes work across the board.
How do you manage simultaneous crashes on different platforms? Share your strategies.
You're facing app crashes on iOS and Android devices. How do you troubleshoot them simultaneously?
When your app starts crashing on both iOS and Android, it's crucial to address the issues systematically. Here's how to troubleshoot effectively:
- Check for common denominators like recent updates or shared services that might be causing the crashes.
- Use log files and crash reports to pinpoint the problems, looking for patterns that affect both platforms.
- Test rigorously on various devices and OS versions to ensure fixes work across the board.
How do you manage simultaneous crashes on different platforms? Share your strategies.
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Utilizo ferramentas multiplataforma de monitoramento e logs, identifico padrões comuns nas falhas e aplico correções que atendam ambos os sistemas.
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I'm remembering what Bill Kennedy said: "If logs don't help you during development, they won't help you during an incident at four a.m." A good strategy in logging errors is to have it in place before the release into production. Nowadays, we have many tools that allow us to dig into the source of the problem. Crashlytics is a good tool to use, but we also have Sentry or Graylog.
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As a PM, I’d first coordinate with QA and dev teams to replicate the crashes on both platforms. Then, I’d ensure logs from Xcode (iOS) and Logcat (Android) are reviewed to identify root causes. I'd prioritize the issue based on impact, allocate tasks accordingly, and track progress through our project board. Clear updates to stakeholders and fast turnaround on testing and patching would be my focus to minimize downtime.
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