Clear communication and regular updates help address concerns and build trust. Defining roles early avoids confusion, ensuring everyone knows their tasks. Gradual integration of systems with proper training allows smooth adjustments. Regular feedback sessions help fine-tune processes and align expectations.

1. Understand Current Processes: Analyze and document existing workflows to align the vendor’s role. 2. Set Clear Expectations: Define deliverables, KPIs, SLAs, and compliance requirements. 3. Structured Onboarding: Provide orientation, process walkthroughs, and necessary resources. 4. Use Technology: Leverage FM software for tracking and communication. 5. Collaborate and Communicate: Hold regular updates, review meetings, and foster teamwork. 6. Monitor Performance: Evaluate progress through feedback and KPIs. 7. Risk Management: Prepare contingency plans to address potential disruptions. These steps ensure efficiency, accountability, and successful vendor integration.

Be clear on the terms and conditions of the contract/SLA and keep to your promise. As much as possible, avoid assumptions and ensure due diligence, if possible go for physical verification/assessment and ask for proofs of previous jobs done. Focus on efficiency/operational excellence, building lasting relationships and ensuring sustainable mutual benefits.

From my experience, integrating new vendors requires a structured and collaborative approach. I start with a thorough onboarding process to align vendors with our systems, policies, and expectations. Open communication is non-negotiable—regular updates and feedback keep everyone on the same page. Gradual system integration helps minimize disruptions, and joint training sessions foster collaboration. Performance monitoring has been invaluable in ensuring accountability and driving continuous improvement.

Es importante tener claro qué necesitas de los proveedores y asegurarte de que su experiencia y capacidades estén alineadas con los objetivos de tu operación. Esto permitirá establecer una base sólida desde el principio. Asegúrate de que los contratos especifiquen claramente las expectativas, como tiempos de entrega, estándares de calidad y responsabilidades. Proporcionarles a los proveedores un manual o guía operativa también puede facilitarles la adaptación. Ayuda a los proveedores a familiarizarse con tus sistemas y procesos a través de capacitaciones específicas. Considera un período inicial de prueba para realizar ajustes y asegurar un buen desempeño antes de su plena integración.