Monitoring systems are implemented for informing and predicting os, application, database, network and hardware layer incidents. Monitoring scenarios can be implemented using automation which all steps from incidents detection to on-call member information done automatically. On the other side systems also can be monitored traditionally using a group of people in 24/7 shifts to monitor systems, detect alarms and inform support team. Both of above items are being used to ensure stackholders the will be well-informed in case of any probable problem.

Identify Stakeholders: List Here’s how to inform stakeholders effectively in simple steps: Identify Stakeholders: List everyone who needs to know about the issue (team members, managers, clients, etc.). Draft a Clear Message: Briefly explain what happened, its impact, and what’s being done to fix it. Use Multiple Channels: Share the message via email, messaging apps, or calls to ensure everyone gets it. Provide Updates: Regularly share progress on resolving the issue to keep stakeholders informed. Follow Up: Once resolved, inform everyone and explain what steps will be taken to prevent it from happening again.

My experience is to ensure that monitoring and event management tools are governed by proper processes like the ITIL incident process in order to secure that all necessary stakeholders are informed and the right action is performed.

Gestionar fallas críticas requiere comunicación efectiva, pero también herramientas de observabilidad para identificar problemas en tiempo real y priorizar su solución. Es clave tener planes de acción predefinidos y realizar análisis post-mortem para mejorar continuamente. Además, suele ocurrir que se omiten las notificaciones ejecutivas hacia quienes deben estar informados. Esto debe manejarse sin entorpecer el proceso de resolución, equilibrando comunicación clara con confianza en los profesionales encargados. Esta confianza es esencial para actuar rápido y mantener alineados a todos los involucrados.

We use monitoring apps to monitor servers and the applications/services that they host. The monitoring application can be configured to automatically send out emails or sms' alerts whenever a failure is detected. In cases of high severity incidents- a service delivery manager can be assigned to manage the incident to ensure that all the stakeholders are regularly updated on the work being performed by the tech teams and to enquire swift resolution of the outage