Sign in to view more content

Create your free account or sign in to continue your search

Welcome back

By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.

New to LinkedIn? Join now

or

New to LinkedIn? Join now

By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.

Skip to main content
LinkedIn
  • Articles
  • People
  • Learning
  • Jobs
  • Games
Join now Sign in
Last updated on Apr 6, 2025
  1. All
  2. IT Services
  3. IT Consulting

Your clients are pushing back against new IT trends. How do you overcome their resistance?

How do you handle client pushback on IT trends? Share your strategies for overcoming resistance.

IT Consulting IT Consulting

IT Consulting

+ Follow
Last updated on Apr 6, 2025
  1. All
  2. IT Services
  3. IT Consulting

Your clients are pushing back against new IT trends. How do you overcome their resistance?

How do you handle client pushback on IT trends? Share your strategies for overcoming resistance.

Add your perspective
Help others by sharing more (125 characters min.)
80 answers
  • Contributor profile photo
    Contributor profile photo
    Luis Valente ™

    Information Security & Cyber-Intelligence for Law Firms | Privacy • Compliance • Risk Management | Protect Your Clients' Data & Preserve Your Reputation

    • Report contribution

    To overcome client resistance: 1. Educate: Explain benefits and risks of new trends 2. Demonstrate: Show real-world success stories 3. Start small: Propose pilot projects to build confidence 4. Address concerns: Listen and provide solutions 5. Highlight ROI: Quantify potential savings and improvements In my experience, resistance often stems from fear of the unknown. By guiding clients through the process and showcasing tangible benefits, you can turn skeptics into advocates. It's not about forcing change, but empowering clients to make informed decisions.

    Like
    11
  • Contributor profile photo
    Contributor profile photo
    Adriano Martins Antonio, ITIL 4 Master, Ambassador ITIL

    LinkedIn Creator and Top Voice | Professor ❤️ | Founder - PMG Academy 💙 | ITIL®4 Ambassador | Writer | Consultant | Speaker on IT Governance, Information Security, and Business

    • Report contribution

    Superar a resistência dos clientes às novas tendências de TI exige mais do que argumentos técnicos; requer empatia, escuta ativa e uma abordagem estratégica centrada no valor real. O primeiro passo é entender as preocupações do cliente, muitas vezes enraizadas em experiências passadas ou desconhecimento. Apresentar casos de sucesso e demonstrar benefícios tangíveis, como aumento de eficiência ou redução de custos, pode ajudar a construir confiança. Além disso, oferecer treinamentos personalizados e suporte contínuo garante que o cliente se sinta seguro durante a transição. Envolver o cliente no processo de implementação, permitindo que ele participe das decisões, também é fundamental para promover o engajamento e a aceitação das mudanças.

    Translated
    Like
    8
  • Contributor profile photo
    Contributor profile photo
    Nebojsha Antic 🌟

    Senior Data Analyst & TL @Valtech | Instructor @SMX Academy 🌐Certified Google Professional Cloud Architect & Data Engineer | Microsoft AI Engineer, Fabric Data & Analytics Engineer, Azure Administrator, Data Scientist

    • Report contribution

    💬Start with empathy—understand their fears, costs, and past experiences. 📊Use real-world success stories to illustrate the tangible benefits of the new trend. 🔍Offer pilot programs or phased rollouts to minimize perceived risk. 🎯Align the trend with their specific business goals and ROI. 🛠Provide hands-on support and training to reduce friction. 🔄Keep communication clear, consistent, and focused on long-term value. 🤝Build trust by positioning yourself as a strategic advisor, not just a tech seller.

    Like
    6
  • Contributor profile photo
    Contributor profile photo
    Khalid Turk MBA, PMP, CHCIO, CDH-E

    Strategic Health IT Executive | Stoic in Crisis, Servant in Culture | CHIO | Digital Transformation | AI Strategist | Founder | Speaker | Author

    • Report contribution

    To overcome client resistance to new IT trends, I focus on building trust through education and alignment. I start by listening to their concerns, then bridge the gap by showing how the trend—be it AI, cloud migration, or data interoperability—solves their specific business problems. I use real-world case studies, pilot programs, and ROI data to demonstrate tangible value, while addressing risks transparently. Often, resistance stems from fear of disruption, so I emphasize phased adoption, training support, and stakeholder involvement to make the transition feel manageable and beneficial. It’s about turning hesitation into informed, confident decision-making.

    Like
    6
  • Contributor profile photo
    Contributor profile photo
    Puneet Taneja

    Driving awareness for Data & AI strategies || Empowering with Smart Solutions || Founder & CPO of Complere Infosystem

    • Report contribution

    "People don't resist change, they just resist being changed." When clients push back on IT trends, focus on education and empathy. Change sticks when clients feel heard, not forced: – Listen first: Understand their fears, cost, complexity, or disruption. – Show the “why”: Use real examples to show benefits, not just buzzwords. – Start small: Suggest a pilot project to build trust. – Speak in outcomes: Talk about ROI, efficiency, and business value. – Keep it simple: Avoid jargon, relate tech to their goals.

    Like
    5
View more answers
IT Consulting IT Consulting

IT Consulting

+ Follow

Rate this article

We created this article with the help of AI. What do you think of it?
It’s great It’s not so great

Thanks for your feedback

Your feedback is private. Like or react to bring the conversation to your network.

Tell us more

Report this article

More articles on IT Consulting

No more previous content
  • You're facing a project crisis with a client. How will you effectively communicate to navigate through it?

    31 contributions

  • Balancing technical excellence and tight deadlines in IT consulting: How do you make the tough calls?

    59 contributions

  • Balancing conflicting client demands in IT consulting. How do you uphold professionalism amidst the chaos?

    19 contributions

  • Facing obstacles in your IT consulting projects?

    32 contributions

  • You're facing scope creep in a project timeline. How do you handle client expectations effectively?

    22 contributions

  • You're managing limited project resources. How do you address client demands effectively?

    42 contributions

  • Your team member reveals sensitive client data. How can you prevent such a breach in IT consulting projects?

    44 contributions

  • You're managing an IT project with high client expectations. How do you gather actionable feedback?

    45 contributions

No more next content
See all

More relevant reading

  • Decision-Making
    Here's how you can evaluate potential solutions to a problem effectively.
  • Business Coaching
    How can you identify the most important problems to solve in your company?
  • Career Development
    Here's how you can tackle complex problems effectively.
  • Supervisory Skills
    You’re a new supervisor and you need to solve a problem. What are the most important skills to have?

Explore Other Skills

  • IT Strategy
  • System Administration
  • Technical Support
  • Cybersecurity
  • IT Management
  • Software Project Management
  • IT Operations
  • Data Management
  • Information Security
  • Information Technology

Are you sure you want to delete your contribution?

Are you sure you want to delete your reply?

  • LinkedIn © 2025
  • About
  • Accessibility
  • User Agreement
  • Privacy Policy
  • Your California Privacy Choices
  • Cookie Policy
  • Copyright Policy
  • Brand Policy
  • Guest Controls
  • Community Guidelines
Like
6
80 Contributions