I would identify the issue and then look for a solution. Before implementing the solution, I will share the issue with the team and get their feedback on how to solve it. We must remember the team will be implementing the changes and they need to feel like part of the solution. The current generation needs to be involved in decision making for a successful implementation

Hi I feel getting feedback from guests is half job done but the other half is extremely critical. That is what we do about those feedback. If organization do not analyse and act on the outcome of such feedback from guest, it will not be able to grow much or offer qualitative services. So i feel the steps are a) capture all these feedbacks into the system b) categorise these feedback into different categories. This is imporant c) rate them in terms of criticality and impact d) define actionable which is practical and doable. Define timeline to achieve this. e) before defining its also important to brain storm the actionable proposed. Its important f) continuous monitoring of the actionable is important else it will never get closed

I believe that a feedback system is the mandate process to have on any level of the organization. It really helps in improving the overall system and getting the best result out of it. There are a few common steps that we need to follow as below: 1. Organize the feedback 2. Analyze the feedback 3. Prioritize the feedback 4. Act on the feedback 5. Communicate with the customer 6. Continuous training to the staff on ground 7. The last but very important is to Monitor and continuous follow up

1. Collect Feedback Use multiple sources: online reviews, surveys, social media, emails, and direct interactions. 2. Identify Common Themes Look for recurring comments about specific aspects such as service quality, cleanliness, food, or ambiance. 3. Quantitative vs. Qualitative Analysis Quantitative: Use ratings, scores, or sentiment analysis tools to gauge overall satisfaction. Qualitative: Examine written feedback for tone, emotions, and specific complaints or praise. 4. Prioritize Issues Address urgent or critical complaints first. Focus on trends rather than one-off comments. 5. Implement Changes Use insights to improve weak areas. 6. Monitor and Follow Up Keep track of improvements by comparing feedback over time.