Streamline onboarding by preparing in advance: create a clear training manual, assign a mentor, and use a shadowing period to ease them in. Gradually introduce responsibilities while ensuring coverage with existing staff. Utilize checklists for consistency and encourage open communication. Provide quick-reference guides and role-play scenarios to boost confidence. Keep shifts balanced to maintain workflow.

Some best practices include comprehensive training on property management systems like Opera, Shiji or RMS etc., keep a clear communication of brand standards, and role-playing scenarios to handle common guest interactions. Emphasize the importance of empathy, problem-solving, and multitasking skills. Provide a detailed handbook outlining procedures and emergency protocols. Pair new hires with experienced mentors for hands-on learning. Regularly assess progress through feedback sessions and quizzes. Encourage a culture of continuous learning and adaptability. Lastly, instill a deep understanding of the hotel’s values and commitment to exceptional service, ensuring staff feel confident and empowered from day one.

We can onboard the front desk staff in multiple ways like classroom trainings , buddy system , on job training etc. One other way is to give them first hand experience of the product by treating them like guests and showing them what's expected of them. This will give them a sense of belongingness and pride in what they are doing

Best practices for onboarding front desk staff in hospitality include providing clear training schedules, pairing new hires with experienced mentors, gradually increasing responsibilities, using role-play scenarios, emphasizing customer service standards, and conducting regular check-ins for feedback and support.

It's all about training and orientation, don't rush the new team to start operation before being sure all needed training and guidelines are done. Monitor the team skills and show all support for them to be confident.