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Last updated on Mar 31, 2025
  1. All
  2. Public Administration
  3. Emergency Management

New information just emerged during a crisis. How do you keep all stakeholders informed?

How do you ensure everyone stays updated during a crisis? Share your strategies.

Emergency Management Emergency Management

Emergency Management

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Last updated on Mar 31, 2025
  1. All
  2. Public Administration
  3. Emergency Management

New information just emerged during a crisis. How do you keep all stakeholders informed?

How do you ensure everyone stays updated during a crisis? Share your strategies.

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Help others by sharing more (125 characters min.)
3 answers
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    Srinivasan Manivannan

    IAC Council Member | Commissioner | Disruptor | Technology Democratizer | Chief Product Officer | Microsoft Certified Trainer | Field Services & IoT Expert | Solution Architect | Social Entrepreneur

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    * Prioritize communication to critical stakeholders (e.g., emergency responders, public officials) * Use multiple channels (email, social media, text alerts, press releases) for broad reach * Tailor messages for specific audiences (e.g., residents, businesses, media) * Provide real-time updates through live notifications or rolling updates * Designate a trusted spokesperson for clarity and consistency * Use clear, simple language to avoid confusion * Create a centralized hub (website, hotline, app) for easy access to information * Monitor feedback to gauge understanding and address misinformation * Continuously review and adjust communication strategies based on feedback

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    Edith N-Hawiine Banuro

    Customer Success Manager | Helping SaaS Teams Retain, Grow, and Thrive | Client Onboarding & Relationship Building Specialist

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    In times of crisis, when new information emerges, clear and timely communication is crucial. Here are principles I rely on: – Communicate early, even if all details are not yet available. Silence fuels uncertainty. – Clearly distinguish between confirmed facts, uncertainties, and next steps. – Use a single, consistent communication channel to minimize confusion. – Reinforce key messages frequently — information can easily be missed under stress. – Always specify when and how the next update will be provided. Keeping stakeholders informed is not just operational — it is a sign of respect and leadership.

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    Sudha Sreejith

    IIMK‑Recognized CTO | Global Technology Leader @ Schneider Electric | Head GCC Digital Transformation & Innovation | Kellogg’s Certified AI Strategist

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    Absolutely agree with the importance of timely communication in crisis situations! I'd like to add that fostering a culture of transparency within organizations can significantly enhance stakeholder trust. Encouraging open dialogue not only empowers employees to share concerns but also helps in identifying potential issues before they escalate. Additionally, leveraging data analytics can provide real-time insights into public sentiment, allowing for more adaptive messaging strategies. Lastly, post-crisis evaluations are crucial; they help refine communication frameworks and prepare teams for future challenges. Let's continue to innovate our approaches to ensure we not only inform but also inspire confidence during crises!

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