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Facing organizational upheaval, how can you harness donor feedback to fortify relationships?

When your organization faces upheaval, harnessing donor feedback can be a powerful tool to fortify relationships and ensure continued support. Here’s how to make the most of their insights:

  • Actively solicit feedback: Use surveys or direct conversations to gather donors' thoughts and feelings.

  • Show appreciation: Acknowledge their input and express gratitude, making donors feel valued and heard.

  • Implement suggestions: Demonstrate that their feedback leads to real changes, reinforcing their trust in your organization.

What methods have worked best for you in gathering and using donor feedback?

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Philanthropy

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Facing organizational upheaval, how can you harness donor feedback to fortify relationships?

When your organization faces upheaval, harnessing donor feedback can be a powerful tool to fortify relationships and ensure continued support. Here’s how to make the most of their insights:

  • Actively solicit feedback: Use surveys or direct conversations to gather donors' thoughts and feelings.

  • Show appreciation: Acknowledge their input and express gratitude, making donors feel valued and heard.

  • Implement suggestions: Demonstrate that their feedback leads to real changes, reinforcing their trust in your organization.

What methods have worked best for you in gathering and using donor feedback?

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2 answers
  • Contributor profile photo
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    Janette Castro

    Associate Director @ East Stroudsburg University Foundation | Fundraising Advocate | Feminist

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    Solicit feedback from donors, but avoid giving out too much information, as this could hamper their likelihood of donating during that time, especially if the organization is on shaky financial ground.

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  • Contributor profile photo
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    Anvesh Perada 🧿

    Aspiring Entrepreneur 🇺🇸 | Whispers of Wisdom | A Voice of the Unspoken | Forging Inner Revolutions with Kindness, Stillness, and Sacred Simplicity | Presence Over Performance | Creating Infinite Echoes Beyond Applause

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    🌊 Organizational upheaval? Harness donor feedback to fortify relationships. 💪 Active listening and addressing concerns builds stronger partnerships. 💬 Create channels for donor feedback. 👂 Actively listen to their perspectives and concerns. 📝 Analyze feedback to inform strategies. 🤝 Maintain transparent, regular communication. 🙏 Express gratitude and reinforce their value. 🎯 Tailor engagement to address their interests. 🎉 Harness donor feedback to navigate upheaval and emerge stronger.

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