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Last updated on Jan 9, 2025
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  2. Business Administration
  3. Management Consulting

Dealing with a client pushing project boundaries. How do you maintain quality standards?

When a client pushes project boundaries, it's crucial to maintain quality without straining the relationship. To address this professionally:

- Clearly define project scope and deliverables upfront, ensuring both parties understand the limits.

- Communicate consistently, providing updates and managing expectations if changes occur.

- Be firm yet diplomatic when reaffirming boundaries, emphasizing the importance of maintaining quality.

How do you handle clients who push your limits? Share your strategies.

Management Consulting Management Consulting

Management Consulting

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Last updated on Jan 9, 2025
  1. All
  2. Business Administration
  3. Management Consulting

Dealing with a client pushing project boundaries. How do you maintain quality standards?

When a client pushes project boundaries, it's crucial to maintain quality without straining the relationship. To address this professionally:

- Clearly define project scope and deliverables upfront, ensuring both parties understand the limits.

- Communicate consistently, providing updates and managing expectations if changes occur.

- Be firm yet diplomatic when reaffirming boundaries, emphasizing the importance of maintaining quality.

How do you handle clients who push your limits? Share your strategies.

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16 answers
  • Contributor profile photo
    Contributor profile photo
    Giovanni Sisinna

    🔹Portfolio-Program-Project Management, Technological Innovation, Management Consulting, Generative AI, Artificial Intelligence🔹AI Advisor | Director Program Management | Partner @YOURgroup

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    💡 In my opinion, maintaining quality when clients push boundaries requires clear communication, adaptability, and a focus on mutually beneficial outcomes. 🔹 Define Scope Set clear project boundaries and objectives upfront, ensuring alignment with the client to avoid scope creep. 🔹 Consistent Communication Provide regular updates, addressing concerns proactively while reaffirming how staying within scope ensures superior results. 🔹 Reaffirm Diplomatically Use data-driven insights to explain why quality relies on respecting established boundaries, emphasizing shared long-term success. 📌 Balancing professionalism and flexibility fosters trust, enabling high-quality outcomes and productive client relationships.

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    Eduardo Capp

    Founder at ELC Consulting driving SME growth | Operations Management | Operational Excellence | Governance | Business Transformation | Growth Strategy & Innovation | CX Excellence | Cross-Cultural Leadership

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    Maintaining project boundaries while upholding quality requires clear communication and alignment on expectations. I ensure a detailed project scope is defined upfront, with regular check-ins to track progress and address any deviations proactively. This collaborative approach fosters trust and keeps the client aligned with the agreed objectives. When challenges arise, I focus on transparency and problem-solving. By presenting data-driven insights and offering solutions that balance the client's needs with project goals, I reinforce our commitment to delivering exceptional results while respecting the project's limits.

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    Flávio Grimberg

    Cientista de Gestão | Escritor | Board Member | Gestão integrada ao ESG | Riscos e Controles Internos | PMP | ScrumMaster

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    O equilíbrio entre o bom relacionamento com o cliente e a qualidade na entrega é um fator crucial para uma condução de um projeto com excelência. É importante avaliar a frequência com que as solicitações acabam excedendo ao escopo e, diante disso, propor uma abordagem mais adequada da condução de projeto, como: Tradicional, Ágil ou Híbrida. Essa definição não poderá perder o foco no resultado que deverá ser entregue.

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    Rohit Singh

    Director Consulting | 25000+ Linkedin Community | Life Long Mentor | Consultant by Profession, Bodybuilder by Passion | IIM Mumbai

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    When a client pushes project boundaries, I focus on clear communication and prioritization to maintain quality. Once, a client kept adding requests that stretched timelines. I calmly explained the impact on quality and offered two options: either extend deadlines or prioritize the most critical tasks. This helped them see the trade-offs without feeling dismissed. Setting clear boundaries is key. Documenting scope changes and their implications ensures alignment. Regularly updating the client on progress keeps expectations realistic. By balancing transparency with professionalism, I’ve been able to maintain quality while meeting client needs effectively.

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    Ricardo Chang

    Strategic Business Manager│Business Development │Sales & Commercial │ B2B & B2C │ Disruptive Innovator

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    Para manejar un cliente que excede los límites del proyecto sin comprometer calidad: - Define expectativas claras: Reafirma los alcances establecidos desde el inicio y comunica límites con tacto. - Negocia soluciones viables: Explora ajustes que no afecten estándares, pero manteniendo equilibrio. - Refuerza el valor del acuerdo original: Explica cómo el plan inicial garantiza resultados óptimos. - Establece procesos de aprobación: Para cambios fuera del alcance, asegura decisiones alineadas con calidad y viabilidad. Un manejo firme pero estratégico mantiene satisfacción sin perder control del proyecto.

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