Plain

We’re super excited to announce our $15m Series A to build the most collaborative, AI-powered platform for the new era of B2B customer support. 🚀 We’ve raised a $15M Series A led by Battery Ventures, with continued participation from Index Ventures and Connect Ventures. 🪄 B2B support is evolving – teams are moving from transactional tickets to company-to-company collaboration. Support, success, and product teams are coming together to solve customer issues more collaboratively than ever. We’re building for this shift. 💻 We’re doubling-down on our product to give B2B SaaS teams even more powerful ways to collaborate, opening an SF office, and hiring across all disciplines. Learn more about our announcement: https://lnkd.in/dBq5KXya

We've shipped some major upgrades to our Discord integration. Now you can: 📊 Track support volume with built-in reporting 📤 Measure satisfaction effortlessly with CSAT 💬 Set expectations instantly using auto-responses 🤝 Customize your Discord support workflow with webhooks These updates make it easy to treat Discord like a first-class support channel – measurable, automatable, and scalable.

From “What’s happening?” to “Here’s why – and here’s what to do next.” That’s the goal of the latest reporting upgrades in Plain. We’ve rolled out powerful improvements to help support teams not just track trends – but understand them, explore the “why,” and act with confidence. Here’s what’s new: 📊 Support volume heatmap: Spot peak hours and staffing gaps at a glance 📆 12 months of data: Zoom out with 6-month and 1-year presets ⏱ Flexible granularity: View data by hour, day, week, month, or quarter 🔍 Thread-level drilldowns: Click any data point to inspect the exact threads behind it 🔗 Direct links to filtered views: Dive into reports by teammate, label, tier, or company 💬 Discord reporting: View and analyze Discord activity alongside other channels 📁 Improved filters across the board: “View all threads” now fully respects your selected time range These changes are built to help support leaders see what’s working, what’s spiking, and what needs attention – without wrangling spreadsheets. All available now in the Reporting tab for customers on Grow and Scale plans. Check out our changelog in the comments below for full details on our reporting improvements 👇

We're proud to power support at Tinybird 💪 Tinybird moved from JIRA to Plain in just 2 days – cutting enterprise resolution time from 6 days to 2 hours and transforming support into a real-time, customer-first engine. With Plain, “We’re not just reacting anymore. We’re getting ahead of issues, keeping product in the loop, and giving customers the help they need – faster”, said Ramiro Aznar Ballarín. Link to case study in the comments below 👇

Another week, another batch of great support and success roles. Here are our top Plain picks of the week ✨ Enterprise Customer Support Specialist // Perplexity // SF or NYC  Product Support Specialist // Anthropic // SF, NYC, Seattle  Customer Support Engineer // Vapi // SF  AI Technical Support Specialist // OpenAI // SF  Customer Success Manager // Metaview // Hybrid (London)  Engagement Manager (Gen AI) // Scale AI // SF or NYC Enterprise Customer Success Manager // Moveworks // Mountain View  Customer Support Engineer // Together AI // SF  Customer Success Manager // Superhuman // Remote (US, Canada, Latin America)  API Support Engineer // AssemblyAI // Remote (EU or India) All these jobs are listed on the careers pages of each company’s website. Tag someone you know who’s on the hunt for their next role 📣

What’s worse than an AI support bot that doesn’t know the answer? One that can’t hand you off to a real person. Support shouldn't stop when AI gets stuck. Ask AI, the AI assistant embedded in our new Help Center does both: it answers when it can, and loops in your team when it can’t. No more frustrated customers hitting AI dead ends.

Most Help Centers are where knowledge goes to die. Plain brings your knowledge to life with Ask AI that lets customers ask questions in natural language, get answers from your articles, and quickly escalate to your team if they still need help. The full conversation is preserved, so your team has the context they need to jump in fast.

Your team is already writing your docs – they just don’t know it yet. 1. Write a great response to a customer 2. Hit "Generate Help Center Article" 3. Clean it up with AI 4. Publish to your Help Center Adding knowledge has never been this easy.

Got 3 minutes and 27 seconds? That's all it takes for you to catch a glimpse of the future of B2B support. 🎥 Watch our CEO & co-founder Simon Rohrbach demo our new AI-powered Help Center. In this quick demo, he walks through how: - Support teams can instantly turn answers into knowledge base articles - Ask AI gives customers instant, accurate answers (powered by your articles), with fast and easy escalation to your team - Every customer gets a shared view of support across Slack, Discord, MS Teams, chat, and email Want to book your team in for a trial? Head to our site (link in comments) and grab a timeslot with our team. We'd love to show you around.

Our new Help Center is made up of tons of these seemingly small design decisions – and they’re exactly what make it so impactful for the teams who manage it and the customers who use it 💚