Sinch

Your IoT device shouldn’t just send an alert. It should send help. Sinch is partnering with viiz communications, routing verified emergencies from connected devices directly to Public Safety Answering Points (PSAPs) and Emergency Communications Centers (ECCs) via in-band NG911 & E911 infrastructure used by public safety agencies. Sinch & Viiz Communications integration will enable faster, more accurate dispatching and situational awareness, ultimately improving outcomes and safety for end users of a wide variety of Internet of Things (“IoT”) devices. If your company builds wearables, in-home sensors, medical alert devices, or safety platforms — you now have a way to connect real emergencies to the people trained to respond. 📡 IoT is growing fast. Let’s make sure your devices are ready. Ready to enhance your 911 service reliability and become compliant with FCC Regulations? Get in touch today. Sinch Emergency Services routes 40% of U.S. next generation 911 traffic and enables 90+ public-safety centers with Real-Time-Text. We are pioneering a future where reliable and secure communications enhance every aspect of customer and public safety engagement.

Excited to announce that we've implemented Model Context Protocol (MCP) 📱 This emerging standard enables AI agents to dynamically discover and utilize messaging, voice, email, and verification capabilities. Sinch customers are already seeing transformative results: a global insurer autonomously handles 80% of customer requests across 125+ languages, while a leading retailer achieved 3x higher engagement combining conversational AI with RCS. “AI is transforming how businesses communicate, and Sinch has the proven infrastructure to make it work at scale,” said Robert Gerstmann, Chief Evangelist and Co-Founder at Sinch. “With MCP, we’re codifying decades of communications expertise into protocols that AI agents can understand, teaching them the specific requirements, compliance rules, and best practices needed for each use case and region. What matters most happens behind the scenes; guaranteeing delivery, maintaining quality, navigating compliance, and preventing fraud. We’ve spent decades perfecting these operational fundamentals that make AI-powered communications actually work.” Read the full press release: https://lnkd.in/e_hieiHd

We interrupt your regularly scheduled CPaaS posts for a heart-warming story from one of our Sinchers

✨Don’t miss out on these insightful sessions at MEF Toronto!✨ 1️⃣ 𝗦𝗵𝗶𝗳𝘁 𝗛𝗮𝗽𝗽𝗲𝗻𝘀 – Join Virginie DEBRIS for a candid fireside chat on RCS adoption, straight from the frontlines. From enterprise transitions to messaging breakthroughs, get a real-world view of what's working—and what's still on the wishlist. 2️⃣ 𝗦𝘁𝗿𝗼𝗻𝗴𝗲𝗿 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿 – Hear from Jonathan Vimont and a panel of industry leaders on how collaboration is powering Canada's A2P messaging future. Fraud-fighting, trust-building, and market-shaping insights you won’t want to miss. 3️⃣ 𝗥𝗲𝗮𝗱𝘆, 𝗦𝗲𝘁, 𝗥𝗶𝗰𝗵 – Christen E. leads a bold conversation on Rich Business Messaging in Canada. Unpack what’s stalling adoption and discover what it takes to ignite real momentum with brands and consumers alike. 📅 Mark your calendars and join us there! #RCSMessaging #MEFToronto #BusinessMessaging #A2P #RBM

Every notification is an opportunity to have a conversation with your customers, and every conversation is an opportunity to build customer loyalty.  The latest pricing changes from WhatsApp for Business help make these customer conversations more affordable. In case you missed the announcement, you can now:  1. Save money on utility and authentication messages with the new rate cards. 2. Unlock even more discounts as you scale, thanks to new volume-based pricing tiers. 3. Respond to customer service inquiries with utility template or free-form messages at no extra cost. Check out the Q&A below with Tarcisio Ribeiro from Meta and Sophie C. from Sinch to find out how you can drive higher customer loyalty and revenue with conversational commerce. 

Bee Proud Everywhere 🐝🌈     Pride Month celebrates the strength, diversity, and authenticity of the LGBTQ+ community and the importance of allyship in building inclusive environments where everyone can thrive.     Back in June, here at Sinch, our theme this year was Bee Proud Everywhere, reinforcing that pride has no boundaries. We want everyone, whether you're a Sincher or not, to feel free to be who you are,wherever you are, with the support of the community and allies.     Here's a glimpse of what we did here with our Sinchers around the world.     #PrideMonth #BeeProudEverywhere #WinTogether 

You know who you don't want to receive a spammy-looking message from? Your bank. Alexa Davidovic explains how RCS can help banking brands build trust and confidence with every verified message.

Still sending plain SMS? RCS makes the online shopping experience safer and easier with: * Trust signals like sender verification and your logo * QR code coupons that recipients can save to their mobile wallet * Scrollable product carousels In this quick demo, Miriam Liszewski shares why retail brands are converting basic text campaigns to RCS.

How do you turn guest data into real business impact? Impact Data is showing us how it’s done – helping hospitality and retail brands connect with their customers at just the right time with automated, relevant messages. By relying on Sinch to power message delivery, they’re making guest communications effortless and effective across SMS, email, and more. The result? Happier guests, stronger engagement, and better retention. Watch the story.

A top subscription services company reduced churn by 20% by switching from email to messaging for their onboarding communications. Matt Ramerman can't tell us which popular wireless brand it is, but he can give us a peek at the messages they're sending in this episode of Customer Success Confidential.