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Carilion Clinic faced increasing challenges as clinicians struggled with the burdens of manual documentation, leading to heightened risks of burnout. This inefficiency impacted the clinicians' well-being and also diminished the overall patient experience.

DAX Copilot provides clinicians with an adaptable, efficient, and automated method for documenting patient encounters, enabling them to design workflows that fit their needs.

DAX Copilot has drastically improved patient engagement at Carilion Clinic by freeing clinicians from notetaking and enhancing focus on care. With flexible documentation and adaptive capabilities, it streamlines documentation with a human touch.

DAX Copilot has significantly enhanced patient engagement at Carilion Clinic by allowing clinicians to focus on meaningful interactions without being tethered to extensive notetaking. The solution facilitates conversations with patients or their parents without the distraction of a keyboard and mouse, thus improving the provider-patient dynamic and overall care experience.

"Being able to utilize DAX Copilot in a way that allows me to engage and color with the kids or work on developmental testing while I'm also answering and asking questions without having to worry about not having to write a note or an extended note at the end of that visit prolonging my day is really my favorite part," says Ryan Fulton, D.O., Ambulatory Pediatrician.

DAX Copilot enables bedside empathy, allowing clinicians to connect with patients, such as comforting a teen struggling with depression, without a computer acting as a barrier. In addition, the flexibility of the solution caters to various documentation preferences, whether in paragraph or bullet format, accommodating diverse clinician needs. The recent introduction of Dragon Copilot, with its advanced adaptability and learning model further bolsters these benefits, streamlining medical record-keeping while preserving the human touch in healthcare.

*The capabilities in DAX Copilot are part of Microsoft Dragon Copilot.

“Being able to utilize DAX Copilot in a way that allows me to engage and color with the kids or work on developmental testing while I'm also answering and asking questions without having to worry about not having to write a note or an extended note at the end of that visit prolonging my day is really my favorite part.”

Ryan P. Fulton, D.O. Ambulatory Pediatrician, Carilion Clinic