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  • 12
    Thanks. "I definitely know the team at the company is working really hard to do right by everyone" -- that's what makes the impasse so incredibly frustrating.
    – aparente001
    Commented Dec 19, 2019 at 16:36
  • 5
    @aparente001 The impasse goes both ways.
    – Bryan Krause
    Commented Dec 19, 2019 at 16:44
  • 6
    @BryanKrause - Well, obviously, when there is an impasse, that means there is a north-facing Zax and a south-facing Zax (reference to Dr Seuss). What were you getting at? Were you hinting that the company's seemingly contradictory, inconsistent positions and actions make sense to you? If so, would you care to develop a "Story So Far" post laying it out? That would be hugely productive. I would be grateful if you would give it a try.
    – aparente001
    Commented Dec 19, 2019 at 16:48
  • 99
    I've seen a lot of companies that are dismissive or uncaring about community, and this isn't one -- This is going to need something more than words. We've been told this forever. Actions, however, say something far different.
    – fbueckert
    Commented Dec 19, 2019 at 16:55
  • 20
    Thanks for the answer. It definitely answers the question and I found it very nice to read, except for one bit "I've seen a lot of companies that are dismissive or uncaring about community, and this isn't one". I really wish that the company would have had found more and better ways in the last months to show how much they care about their community. Somehow this message did not make it through. Maybe some of the sadness could have been avoided, not by working harder but by making sure that this point does not get lost in translation. Communication of the company could've been better, I'd say.
    – NoDataDumpNoContribution
    Commented Dec 19, 2019 at 17:02
  • 105
    I cannot express how appreciative I am that there is a board member who is reading Meta.
    – Stop Harming the Community
    Commented Dec 19, 2019 at 17:06
  • 22
    @rockwalrus-stopharmingMonica - Agreed. And that board member is also letting us know that he has been reading it.
    – aparente001
    Commented Dec 19, 2019 at 17:11
  • 8
    Glitch is awesome and I'm impressed how you handle and build the community over there. I realize the smaller size helps but I do hope you keep SO in The Loop on things that failed and worked for the Glitch community so we all can benefit from that in rebuilding trust in and with this old, aged and confused SE community.
    – rene Mod
    Commented Dec 19, 2019 at 17:13
  • 70
    Wow. Thank you so much for this answer. It takes courage to put yourself forward like this, and I really appreciate that you did so. Having this sort of input is really important to us since it shows us that some of the people with their hands on the tiller actually do know about the site. We, or at least I, had no idea that was the case and had kind of assumed it wasn't. So this sort of clearly personal and non-"official" answer, is wonderful to see. Thanks!
    – terdon
    Commented Dec 19, 2019 at 17:47
  • 19
    I fully agree with @terdon-stopharmingMonica : it is feels great to read your answer. But it also reminds that I felt great when reading David Fullerton response to community complains some weeks ago ... We were assured there, too, that the company is listening and intends to work with us. Yet, nothing happened in regards of Monica Cellio, well, besides "this is a lawyer thing now", which means that there won't be a resolution, but probably a trial, and whatnot.
    – GhostCat
    Commented Dec 20, 2019 at 10:14
  • 41
    My worry is that this seems to be incorrectly interpreted in-house as a complex issue that SE management encountered and is navigating through, and not as a simple issue that SE management repeatedly mishandled, and turned into a complex, no-win scenario. It's hard to have faith in future behavior if they're rejecting the idea that their behavior caused the issue. But... I do wish them well and hope they can rectify things.
    – Ask About Monica
    Commented Dec 20, 2019 at 18:04
  • 4
    +1 for answering the question in the post (on whether or not the board of directors is aware). But it seems to me that this just shows that nothing would change and SE would never apologize to Monica unless ordered by a court.
    – JonathanReez
    Commented Dec 22, 2019 at 2:48
  • 14
    I've seen a lot of companies that are dismissive or uncaring about community, and this isn't one while I have genuine trouble seeing this... now more than ever... I really appreciate your coming here and answering this the way you did.
    – Pekka
    Commented Jan 16, 2020 at 11:08
  • 16
    Now that SE is firing emblematic people from its own CM team, you need to be aware (although I hope you were, already) that we're more lost than we have ever been. Can you, or some other SE official, enlighten us on the actual strategy? At that point, even a honest "screw tou guys, you're of no value to us, because [this and that]" would be appreciated.
    – dim
    Commented Jan 19, 2020 at 12:08
  • 5
    I've seen a lot of companies that are dismissive or uncaring about community, and this isn't one I'm sorry @anildash, but I find this very, very hard to believe given the events of the last few months, particularly developments since you posted that. Try reading these resignation posts (and the many like them) and tell us that SE Inc cares about community: writing.meta.stackexchange.com/questions/2301/… and writing.meta.stackexchange.com/questions/2288/…
    – Bob says reinstate Monica
    Commented Jan 28, 2020 at 18:08