Shipup

🌞 C’est la saison des soldes… et des suivis de colis compulsifs On a tous déjà rafraîchi une page de suivi 5 fois par jour en espérant voir « en cours de livraison » Mais quand l’expérience post-achat est maîtrisée, tout change : ✅ +𝟑𝟎 𝐩𝐨𝐢𝐧𝐭𝐬 𝐝𝐞 𝐍𝐏𝐒 Un suivi 100 % brandé qui rassure vos clients et évite les contacts inutiles en cas de problème : moins de friction, plus de confiance, un NPS qui décolle. ✅ - 𝟔𝟕 % 𝐝𝐞 𝐭𝐢𝐜𝐤𝐞𝐭𝐬 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 En cas de retard ou de colis disponible en point relais, une notification est envoyée automatiquement, sans que la marque ni le client n’aient à intervenir. ✅ + 𝟓𝟎 % 𝐝𝐞 𝐜𝐨𝐦𝐦𝐚𝐧𝐝𝐞𝐬 𝐫é𝐜𝐮𝐫𝐫𝐞𝐧𝐭𝐞𝐬 Avec un engagement 2× supérieur aux communications de livraison classiques, vos notifications et pages de suivi deviennent un levier puissant pour promouvoir vos produits et générer du trafic qualifié vers votre site.

Made In Design (groupe Printemps) pilote ses transporteurs avec des données 100 % neutres grâce à Shipup 🚚 Geoffroy Barbe, Responsable du centre logistique, en constate déjà les bénéfices. Nos dashboards logistiques s’appuient exclusivement sur les événements bruts transmis par les transporteurs – sans réécriture ni traitement – pour offrir une vision claire, fiable et directement exploitable de chaque livraison. Un véritable levier pour : ✅ Identifier rapidement les points de friction ✅ Piloter la performance des transporteurs et renégocier les contrats en toute objectivité ✅ Réduire l’impact des incidents sur l’expérience client Merci Geoffroy pour votre confiance !

Delivery just got personal 💬 WhatsApp is no longer just a messaging app; it’s a key channel to engage clients through proactive updates from order confirmation to delivery and beyond. Why? Because 𝟕𝟒% 𝐨𝐟 𝐞-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐡𝐚𝐩𝐩𝐞𝐧𝐬 𝐨𝐧 𝐦𝐨𝐛𝐢𝐥𝐞 (Statista). Customers expect delivery alerts where they already send holiday selfies to the group chat or catch up with grandma (hey grandma) Here’s what happens when you add WhatsApp to your delivery experience: ✅ 98% open rate ✅ 80% of messages read in 5 minutes ✅ 40% fewer support tickets ✅ +15 NPS points It’s the perfect addition to email, SMS and Apple Wallet Order Tracking to maximize post-purchase touchpoints. Discover how to boost your ROI with WhatsApp delivery notifications 👉 https://hubs.ly/Q03wBnd_0

Toujours pas reçu votre maillot et votre shampooing format voyage pour les vacances d’été ? 👙🧴 Les commandes de vos clients comptent plus que jamais maintenant que l’année scolaire est terminée. Si les notifications par email restent utiles, les canaux mobiles comme le suivi de commande via la 𝐒𝐮𝐢𝐯𝐢 𝐝𝐞 𝐂𝐨𝐦𝐦𝐚𝐧𝐝𝐞 𝐀𝐩𝐩𝐥𝐞 𝐖𝐚𝐥𝐥𝐞𝐭 ou les notifications 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 ajoutent une couche supplémentaire de visibilité et de tranquillité d’esprit, idéale pour les livraisons sensibles au timing. 📱 74 % des transactions e-commerce se font désormais sur mobile (Statista). Autrement dit, une grande part de vos clients attendent une expérience de livraison fluide… dans leur poche. Le résultat ? Des clients plus satisfaits, moins de tickets liés à la livraison, et un été plus serein pour votre équipe support – même s’ils attendent peut-être encore leurs propres vacances avec les soldes !

New, or returning customer? With Shopify tags, our client ZOX personalizes their video message from CEO Jason Kuipers directly on their order tracking page throughout delivery. 🆕 New customers are greeted with a warm welcome from Jason. 🔄 Returning customers are invited to get the most out of the ZOX experience, be it by collecting their latest Mystery Packs to joining their VIP loyalty programme.  Our branded, customizable tracking pages are a fantastic way to boost customer loyalty, increase satisfaction and differentiate your Shopify e-commerce. Keen to find out how you can personalize your delivery experience on Shopify? Discover our Shopify guide for delivery 👉 https://hubs.ly/Q03vLN8Z0

We’re bringing WhatsApp to your delivery communications 💬📦 With our new real-time, branded WhatsApp delivery notifications, you can guarantee your customers will never miss another update. Avoid costly failed deliveries, reduce contact rates and delight customers thanks to: ✅ High Engagement: 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬 𝐛𝐨𝐚𝐬𝐭 𝐚 𝟗𝟖% 𝐨𝐩𝐞𝐧 𝐫𝐚𝐭𝐞 – nearly guaranteed visibility for every update. ✅ Mobile-First: 𝟕𝟒% 𝐨𝐟 𝐞-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐡𝐚𝐩𝐩𝐞𝐧𝐬 𝐨𝐧 𝐦𝐨𝐛𝐢𝐥𝐞. WhatsApp is the leading messaging app globally, where your customers already spend their time – no cluttered inbox, no spam filters. ✅ Immediacy: 𝟖𝟎% 𝐨𝐟 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 𝐧𝐨𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐫𝐞𝐚𝐝 𝐰𝐢𝐭𝐡𝐢𝐧 𝟓 𝐦𝐢𝐧𝐮𝐭𝐞𝐬 – building brand trust and reducing customer anxiety. It’s the perfect addition to Apple Wallet Order Tracking, SMS and email delivery notifications. WAX transforms WhatsApp into a 360° conversational CRM, unlocking the full potential of the WhatsApp Business API across sales, marketing, customer service, and post-purchase. It perfectly complements Shipup’s post-purchase email marketing—helping brands turn tracking moments into high-impact re-engagement opportunities on Whatsapp that drive repurchase and long-term loyalty Discover our 𝐒𝐡𝐢𝐩𝐮𝐩 𝐱 𝐖𝐀𝐗 𝐞𝐁𝐨𝐨𝐤 to learn how brands like Unbottled and Groupe Clarins are transforming the omnichannel delivery experience into a strategic advantage 📖 https://hubs.ly/Q03syJ580

The future of delivery is conversational 💬 WhatsApp’s rise as a go-to channel for delivery updates reflects a bigger shift: 74% of all e-commerce now happens on mobile (Sapio Research). This new delivery communications channels provides: 🕒 Timely notifications: +80% of WhatsApp notifications are read within 5 minutes 👀 High open rates, topping +98% ❤️ A human touch: conversational channels bring your brand into the same space where customers chat with friends and family — with tone, context, and care. Find out more about conversational commerce for delivery 👉 https://hubs.ly/Q03tLFpv0 P.S. Email and SMS delivery notifications aren’t going anywhere. Conversational commerce isn’t about replacing traditional delivery communication channels, it's about being where your shopper is. Agree? Caroline Mignaux Laurent Kretz

Comment FAGUO a divisé par 2 ses tickets livraison grâce à Shipup ? En moyenne, 30% des demandes SAV dans l’e-commerce concernent la livraison, selon Gorgias. Chez Faguo, marque de mode éco-responsable certifiée B Corp, c’est 2X moins : seulement 15 % Ce n’est pas qu’un gain opérationnel : c’est un levier direct de fidélisation. En rassurant ses clients à chaque étape de livraison, Faguo crée les conditions idéales pour qu’ils aient envie de recommander. Découvrez comments ils y sont parvenus avec Louise M., Chargée du service client 👉 https://lnkd.in/eVezACUw

The perfect delivery email doesn’t exi- 100% branded, proactive & fully customizable delivery email notifications are taking over cold, generic third-party carrier notifications. 𝐒𝐡𝐢𝐩𝐮𝐩 𝐩𝐨𝐬𝐭-𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐞𝐦𝐚𝐢𝐥𝐬 ✉️ 🔁 Drive traffic back to your website with product offers. 🎨 Maintain a branded experience after purchase (your logo, colours, heck, even font!) ⏱️ Provide accurate delivery estimates powered by AI. ⚠️ Proactively reassure customers about delivery issues like delays. 😎 Cool. When can I place my next order? VS. 𝐂𝐚𝐫𝐫𝐢𝐞𝐫 𝐞𝐦𝐚𝐢𝐥𝐬 📦 📉Traffic leaks to carrier sites. 🚫 Zero brand consistency. 🔀 Reactive, not proactive, often ending up in spam folder. 😐 Meh. I think I'll shop somewhere else next time. You earned the sale. Now own the delivery journey. Have you had a standout delivery experience with a brand? Tag them in the comments 👇

Introducing: 𝐀𝐩𝐩𝐥𝐞 𝐖𝐚𝐥𝐥𝐞𝐭 𝐎𝐫𝐝𝐞𝐫 𝐓𝐫𝐚𝐜𝐤𝐢𝐧𝐠  🍏📲 Ensure customers never miss an order update with real-time push notifications that appear directly in their Apple Wallet — no need to unlock their iPhone. In just one click, create a fully branded post-purchase experience that delights customers, boosts loyalty, and reduces support inquiries. And it delivers results: orders with 𝐀𝐩𝐩𝐥𝐞 𝐖𝐚𝐥𝐥𝐞𝐭 𝐎𝐫𝐝𝐞𝐫 𝐓𝐫𝐚𝐜𝐤𝐢𝐧𝐠 𝐥𝐞𝐚𝐝𝐬 𝐭𝐨 𝐚 𝟓𝐗 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐭𝐫𝐚𝐜𝐤𝐢𝐧𝐠 𝐩𝐚𝐠𝐞 𝐯𝐢𝐬𝐢𝐭𝐬 — a powerful signal of increased engagement and customer satisfaction. 74% of your customers are now shopping on mobile. Is your delivery communication adapted to this new reality? Engage customers where it suits them best: Apple Wallet Order Tracking is the perfect addition to your existing arsenal of e-commerce delivery communications — from email to SMS and even WhatsApp. Discover the 5 benefits of omnichannel customer experience for e-commerce delivery – link in comments 👇 P.S. Our clients Withings and Les Petits Culottés are already using Apple Wallet Order Tracking. Get in touch if you want to join them!