Client dependent for sure, but most likely the problem arises in a disconnect between R&D/Product Management and Field Sales who are generally (always) in a rush to close business opportunities. Clients and Field Sales, generally don't read scope and deliverables in detail, resulting in clashes when the project is underway. This risk can be massively mitigated if both parties meet and spend time working on the detail, discussing risks and very importantly rehearsing out of scope scenarios which may (will) occur and scope/document/price these scenarios Signing off on the summary prior to commencing work is key to mutual commitment and support of the project Vendors who initiate this type of process will be successful

Dealing with clients who constantly request more features is a challenge I often face as a Grooming Manager. To navigate this, I prioritize ruthlessly, set clear boundaries, collaborate with technical teams, and maintain open communication. My background in sales and partnerships helps me manage expectations effectively. Years of working with technical teams taught me to bridge the gap between business needs and technical realities. For example, when a client kept requesting new features during a tight deadline, I proposed a phased approach, delivering essentials first while planning the rest for later.

Managing clients who constantly ask for more features is a balancing act between being accommodating and protecting the integrity of your project. By setting clear expectations, prioritizing their needs, and providing alternatives, you can steer the project toward a successful completion without compromising the scope or your resources. Ultimately, the goal is to ensure both client satisfaction and project success, and this requires transparent communication, effective boundary-setting, and the flexibility to adapt to evolving needs—while still maintaining control over the project’s scope.

We need to set clear boundaries through clear communication. First, acknowledge their needs and try to provide them within the project's scope. If it is not possible, politely explain the impact, such as budget, timeline, etc. Then, suggest an alternative approach where new features can be added in future upgrades.

“Para lidar com um cliente que continua pedindo mais recursos, é essencial ter uma comunicação clara e alinhar expectativas: 1. Defina o escopo: Garanta que o escopo do projeto seja bem documentado e validado, estabelecendo limites desde o início. 2. Comunique impactos: Explique como as solicitações adicionais afetam prazos, custos e recursos, ajudando o cliente a priorizar demandas. 3. Ofereça alternativas: Proponha soluções que atendam às necessidades do cliente sem comprometer os objetivos e limites do projeto. 4. Seja transparente: Mantenha o cliente informado sobre os desafios e custos envolvidos nas mudanças. Com essas práticas, é possível equilibrar as demandas do cliente com a integridade do projeto, construindo confiança.