Lo primero es mostrar empatía y comprensión. Reconoce la relación que tenían con el gerente anterior y valida su lealtad. Luego, enfócate en construir una conexión genuina, escucha activamente sus necesidades y demuestra con acciones que estás aquí para ayudarles a alcanzar sus objetivos, no solo a venderles. Sé transparente sobre tus intenciones y cómo planeas mejorar la experiencia. Ofrece soluciones personalizadas y mantén un enfoque en el servicio al cliente. El tiempo y el compromiso son tus mejores aliados para ganar esa confianza, ¡la paciencia es clave!

Stepping into a role where clients are loyal to the previous manager? Trust isn’t given—it’s earned. 🔹 Listen first: Understand their concerns before suggesting changes. 🔹 Show consistency: Deliver on small promises to build credibility. 🔹 Leverage past successes: Acknowledge the previous manager’s wins while demonstrating your own value. 🔹 Communicate transparently: Keep them informed and engaged. Trust takes time, but the right approach accelerates it. How have you navigated client transitions?

Ask what they loved about the previous manager. That loyalty didn't come overnight. Ensure you fully understand what the client wants, and needs. Then, deliver on time, and in full. Rinse and repeat those last two. Trust will take time, but with each successful project, it will grow.

To start with a comprehensive strategy that emphasizes relationship-building and exceptional service will be implemented. First, a structured communication plan will be initiated, including personalized outreach and express a commitment to their success. These meetings will provide an opportunity for clients to voice their expectations and concerns, allowing us to tailor our approach to better suit their needs. This engagement will be complemented by client-focused reviews that showcase our capabilities and reaffirm our dedication to their goals. Through this strategic approach, the gap created by this transition can be bridged, strengthening relationships for the future.

Transfer of Trust is key and essential in any handover during/after customer conversations I bring in the previous manager into the calls/loop and ask the manager to transfer the trust (can be crediility, authority, commitment or consistency based trust) and make the client comfortable with/around me.