Parloa

Every conversation brings you closer to a deeper connection. It’s time to reimagine how companies build lasting relationships with their customers. We transform interactions into seamless, personalized, preemptive experiences that deepen over time – through reliable, enterprise-grade AI agents that have been proven across billions of conversations. Introducing Parloa: Same trusted expertise – deeper, more meaningful connections. Discover more: https://lnkd.in/ez4jwQnn

What does the future of AI-first customer service look like? Our CEO and Co-Founder, Malte Kosub, joined Laura Modiano, Head of Startups for EMEA at OpenAI, for an insightful conversation on this topic and beyond at last week’s RAISE Summit. Discover key takeaways from Malte himself 👇

A new era of contact centers is unfolding in real time: what began as basic touch-tone navigation has grown into AI-powered systems that deliver seamless and natural customer experiences.💡 Our recent blog article reveals three key phases of this transformation: 1️⃣ Introduced in the 1970s, IVR technology automated basic routing but couldn’t handle complex customer requests. 2️⃣ Rule-based AI agents evolved into autonomous AI systems with exponential impact. 3️⃣ AI-first customer service delivers personalized experiences at infinite scale, powered by seamless collaboration between human and AI agent teams. Industry leaders have already progressed through all three phases, setting new standards for customer experience. Are you ready to accelerate the AI transformation of your organization? Learn more in our blog article 👉 https://lnkd.in/eMvEuQU3 #Parloa #AIInnovations #CustomerService

Evolving Our Leadership for Parloa’s Next Chapter 🙌 We're excited to announce the expansion of our C-level leadership as we accelerate Parloa’s mission to deliver the world’s most advanced AI Agent Management Platform to global enterprises. Our Co-Founder, Stefan Ostwald, will step into the newly created role of Chief AI Officer, while continuing to serve on Parloa’s Supervisory Board. In this new capacity, Stefan will lead dedicated research and innovation initiatives around agentic AI, further pushing the boundaries of what enterprise AI agents can achieve and ensuring our customers stay ahead with state-of-the-art technology. At the same time, Csaba Tamas is moving from VP Product to Chief Product Officer, succeeding Stefan’s former role. Since joining Parloa in December 2024, Csaba has been instrumental in shaping our product strategy and elevating our platform’s capabilities. Coming from six years in global leadership roles at AWS, he brings deep expertise to serve the most demanding enterprises globally. To both Stefan and Csaba – thank you from the entire Parloa team and board for the remarkable leadership and lasting impact you’ve made on our journey so far. Let’s keep raising the bar for what’s possible in enterprise AI! 🚀 #Parloa #AIInnovations #CustomerService

🚀 New Feature Alert: Enhanced Debugging Experience in AMP! 🛠️ Streamline your AI agent optimization with our improved debugging tools that now give you: ✅ Clear, structured insights  ✅ Event-level data clarity ✅ Easier collaboration   ✅ Token limit notifications Whether you're fine-tuning performance or simplifying your workflow, this update makes debugging a breeze. Chat with us to see how Parloa AMP can elevate your customer support 👉https://lnkd.in/efFR4enH #Parloa #AIAgents #CustomerService

Parloa Obtains Microsoft AI Software Designations for Retail & Financial Services! 🚀 As a trusted Microsoft Solutions Partner, we’re committed to helping enterprises in retail and financial services unlock the full potential of agentic AI solutions for customer service. These certifications validate our proven expertise and successful track record in delivering AI solutions that integrate seamlessly with Microsoft Cloud. Our AI Agent Management platform leverages Azure AI services to deliver enterprise-grade scalability and performance, with voice AI agents that meet Microsoft’s highest standards for security and responsible AI. Learn more about how enterprises benefit from our partnership with Microsoft 👉 https://lnkd.in/eeGghwVc #Parloa #AIInnovations #CustomerService

Thank you, Las Vegas! 🙌 Customer Contact Week 2025 was all about meaningful conversations with enterprise teams, thoughtful demos with partners, and a clear focus on what AI agents need to succeed in customer service 👉 https://lnkd.in/ezcV4kDE 🤝 The week opened with the Parloa x Verint rooftop mixer at Chéri, setting the tone ahead. 🚀 The expo floor became our partner central, with live demos and conversations with Connex Telecommunications Inc., ibex, Servion Global Solutions, SPAR Solutions, Transcom, Verint, and Waterfield Tech – showcasing everything from innovative voice solutions to seamless integrations. 💡 Maik Hummel and Tomas Gear hosted a packed 90-minute workshop on the complete AI agent lifecycle and real-world lessons learned. The room filled up early, stayed full, and the questions kept coming! Standout takeaway from the week: Many companies can build agents, but few can manage them – teams want fast integration and proven implementation partners, not just technology. Our partner-first approach with real-world solutions like evaluation tools and real-time translation clearly resonated. To everyone who stopped by, joined the mixer, or shared insights: thank you! See you soon. 🙌 #CCWVegas2025 #Parloa #AIInnovations #CustomerService

Great to see Sharang Sharma and Joshua Victor from Everest Group highlighting our partnership with Verint in their recent article. 🚀 🙌 Together with Verint, we are shaping the future of contact centers through hybrid workforce – where AI agents and humans work together seamlessly. Our AI agents manage multilingual interactions, while intelligent orchestration assigns tasks in real time based on complexity and availability. For example, TP Teleperformance is already implementing this approach and experiencing improved customer satisfaction and operational efficiency by combining AI-powered responses to routine queries with human expertise for more complex requests. 💪 Learn more 👉 https://lnkd.in/eU9kRTnV

Unlock the full potential of your AMP Voice Agents with Custom Config 🚀 Now, technical teams can customize agent behavior and build bespoke actions - thanks to a powerful new custom JSON configuration layer, built right into AMP. Whether you want to personalize conversations from the first 'Hello!' or seamlessly pass interaction data across systems, you can now do it with ease💡📞 Learn how you can amplify your customer support with Parloa AMP 👉 https://lnkd.in/eZufhmNg #Parloa #AIInnovations #CustomerService 

Parloa is a proud signatory of the EU AI Pact 🤝 The AI Pact is a European Commission initiative that helps organizations prepare for the AI Act’s implementation – bringing together companies committed to responsible AI development and early compliance. At Parloa, trust and compliance are fundamental to how we build our enterprise-ready agentic AI platform for customer service. As a signatory of the AI Pact, we are committed to implementing voluntary measures and reporting to the AI Office. These measures include: ✅ Comprehensive AI governance frameworks ensuring high-quality datasets & risk mitigation ✅ Protection of users’ fundamental rights ✅ Clear transparency for users interacting with AI systems ✅ Open communication with workers about AI workplace deployment This approach ensures that our customers can experience the transformative power of agentic AI without compromising security. 🔐 Learn more about our security and compliance foundation at our Trust Center 👉 https://lnkd.in/e-YGw-WR. #Parloa #AIInnovations #CustomerService