First listen to the complaints, let them finish taking.. don't give excuses answers, . Try go and meet them in person but not on the same day.. and most importantly reply them with valid points and data.. not just verbal only.

Lidar com um cliente irritado ao telefone pode ser desafiador, mas algumas estratégias podem ajudar a neutralizar a situação. Primeiro, mantenha a calma e ouça atentamente, mostrando empatia e compreensão. Use uma voz tranquila e evite interromper. Reconheça os sentimentos do cliente e peça desculpas sinceras, se necessário. Ofereça soluções práticas e seja transparente sobre o que pode ser feito. Manter uma atitude positiva e profissional pode transformar uma situação tensa em uma oportunidade de fortalecer a relação com o cliente. Quais estratégias você já tentou?

Diffuse the issue by listening and being empathetic. After that create a action plan/item with the customer to help them happy. If there's no way to solve their issue, just listen.

Dealing with upset clients can be challenging, but I've found effective ways to turn frustration into resolution, Here are some steps to try. Listen Actively: Let them express their concerns without interruption. It shows I care. Empathize: Acknowledging their feelings with phrases like "I understand why you're upset" builds rapport. Apologize Sincerely: If it's our fault, a genuine apology can go a long way in diffusing tension. Ask Clarifying Questions: Getting to the heart of the issue helps me understand their perspective. Propose Solutions: Offering options empowers the client and shows commitment to resolving the problem. Follow Up: Checking in after the call reinforces my dedication to their satisfaction.

1. Listen. 2. Capture the Facts. 3. Layout an Action Plan with customer. 4. Follow up and close the loop. 5. Follow up AGAIN in 2-3 days to CONFIRM the issue is resolved.