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Service | Customer Service, Contact Center, Field Service, Guides Can I integrate phone call functionality with Dynamics 365

Last replied Posted on by Tirujit 10

I am looking to integrate phone call functionality with D365 customer service workspace. Anyone knows about any free addons which I can use to achieve this functionality?

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Service | Customer Service, Contact Center, Field Service, Guides What Roles Are Required to Grant a User Access to Customer Service Workspace in Dynamics 365?

Last replied Posted on by Sohom Rik 55

Hello, I am working with Dynamics 365 and trying to provide a user access to the Customer Service Workspace. I have assigned the necessary roles, b...

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Service | Customer Service, Contact Center, Field Service, Guides Omnichannel for Customer Service

Last replied Posted on by PM-15071523-0 12

I am not able to see the omnichannel for customer service app. I purchased the license over a week ago, and I still don't see the app available to i...

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Service | Customer Service, Contact Center, Field Service, Guides Services are performed and billed in Units not Hours

Posted on by jimsis 2

Hi, Looking for some suggestions on the best way to handle this. We can sell the same service in Acres, Hours (this one would work), Hous...

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Service | Customer Service, Contact Center, Field Service, Guides Empowering Customer Engagement: Microsoft Digital Contact Center Platform

Posted on by Daniyal Khaleel 8

My Question is that why Voice Moudle in contact center in not available in pakistan?

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Service | Customer Service, Contact Center, Field Service, Guides Automatic creation of all contacts in an incoming mail

Last replied Posted on by Anja Geee. 3

Hello everyone. Our small sales team uses the customer service workspace for their daily work. I've automatic case creation turned on. Each...

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Service | Customer Service, Contact Center, Field Service, Guides Power Automate + Dataverse: ODataUnrecognizedPathException When Creating a Case

Last replied Posted on by GM-15071027-0 2

Hi guys, I'm trying to create a case through Dataverse in Power Automate to insert it into Field Service. The problem is that every time, the flow g...

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Service | Customer Service, Contact Center, Field Service, Guides Business Process Error : ResourceID BookableResourceBooking_DualOfStartOrEndDates was not found.

Last replied Posted on by lisapedrosa 35

This has just started happening last week when this was never a problem. "Business Process Error : ResourceID BookableResourceBooking_DualO...

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Service | Customer Service, Contact Center, Field Service, Guides How to create a work classification ruleset that detects the language of the work item?