Waterloo, Ontario, Canada
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About

Passionate Customer Experience professional who truly believes that businesses who focus…

Articles by Craig

  • The Importance of a Calm Assessment

    Do you ever apply “first aid” before thinking about the situation calmly? A while back, I was presented with a…

    1 Comment
  • Opening the "As-designed"​ Discussion

    This image has circulated since design & user experience become concepts. While the point is clear, the important focus…

    1 Comment
  • What is your Anger Threshold?

    Recently a member of our team received an incredibly rude, demeaning ticket from a person who was angry about 'spam'…

    1 Comment
  • Introduce Yourself like Inigo Montoya

    When I was looking for a job recently, I met with an old acquaintance who now does career coaching in his retirement…

    2 Comments
  • Strive for Unseen Results

    This image caught my attention this weekend, especially as I will be a father in a couple months, but also because it…

  • Tangible Ways to Build Trust

    Trust is a topic that is discussed frequently, usually with flowery quotes or inspirational statements. Inherently…

    7 Comments
  • 3 Steps to Gaining Buy-in

    Gaining buy-in to your ideas from your peers and management is a difficult task. Every person has his or her own job…

    1 Comment
  • Busy: The @!%&# worst 4 letter word

    I despise the word 'busy'. Busy is a word that kills discussion and motivation.

    1 Comment
  • Build Engaged Employees and Careers through Self-reflection

    Professional Development is a hot topic today in contexts ranging from millennials demanding more from their careers to…

    2 Comments
  • Hiring for Culture Add vs Culture Fit

    'Cultural Fit' is a new hiring buzzword in multiple industries. The idea is that you hire a group of people who have…

    5 Comments

Activity

Experience & Education

  • KODIF

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Licenses & Certifications

Volunteer Experience

  • Communitech Graphic

    Champion/Co-Founder - Technical Support Innovators Peer-2-Peer

    Communitech

    - 6 years 1 month

    Science and Technology

    Lead sessions to bring together local Technical Support Leaders and Individual Contributors to discuss common problems and solutions.

  • Support Driven Graphic

    Leader of Aspire Mentorship Program

    Support Driven

    - 3 years 2 months

    Science and Technology

    Pair together mentors and mentees made up of global customer experience professionals to be discuss topics of interest and grow their skills. Provide guidance to participants to ensure a successful experience in the program.

Honors & Awards

  • The Millennium Excellence Award

    Government of Canada - Canada Millennium Scholarship Foundation

    The Canada Millennium Scholarship Foundation issued merit-based scholarships through its Millennium Excellence Awards Program to deserving youths entering post-secondary studies. Laureates of these awards all exhibited excellence in community involvement, innovation, leadership and academic achievement. Craig was selected from applicants across Canada.

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